Computer System Operation
REAL SKILLS • REAL SYSTEMS • REAL JOBS
IT-020-3 (SKM LEVEL 3)
Introduction to Computer System Operation IT-020-3:2013
IT-020-3:2013 – Computer System Operation is a nationally recognised TVET qualification under the Department of Skills Development (JPK), Malaysia, designed to equip learners with practical and job-ready ICT skills.
This programme focuses on hands-on training in operating, maintaining, and supporting computer systems in real workplace environments. It prepares students to perform essential IT support and computer operations tasks required by industry.
At Ecosulam Asia Academy, students don’t just learn IT — they work in a real enterprise IT environment. Our training lab is built using the same technologies used by corporate IT departments and data centres.
Program Details
Why Choose Computer System Operation IT-020-3:2013 ?
Enterprise IT Simulation Environment
- Not a basic computer lab
- Real corporate-style network setup
Active Directory (AD) Server Training
- User account and access management
- Security policies and login control
- Domain-based IT operations
Centralised Storage Server
- Shared file systems with permissions
- Structured data management
- Introduction to data protection concepts
VMware Virtualisation Platform
- Safe hands-on server practice
- Real data centre experience
- Reset, clone, and recovery simulations
Program Objectives
Upon completion of this programme, trainees will be able to:
- Operate computer systems efficiently and safely
- Install and manage computer software
- Perform basic computer maintenance and troubleshooting
- Implement basic computer system security
- Carry out data backup and recovery procedures
- Support basic computer networking operations
Program Level
SKM Level: 3
National Occupational Skills Standard (NOSS): IT-020-3:2013
Accrediting Body: Jabatan Pembangunan Kemahiran (JPK)
Computer System Operation Core Module Syllabus
Computer System Operation Core Module Syllabus
Mode of Training
Competency-Based Training (CBT)
Combination of:
- Practical lab sessions
- Simulated workplace tasks
- Continuous skills assessment
Individual that suitable for the program
This program is suitable for:
SPM school leavers
Youth seeking TVET qualifications
Working adults who want to upskill or reskill
Individuals above the age of sixteen (16) who are interested in IT Support or Junior Computer Technician roles
Career Opportunities
Graduates may pursue entry-level roles such as:
- Computer Technician
- IT Support Assistant
- Helpdesk Support
- Junior System Operator
- Technical Support Executive (Entry Level)
Progression Pathway
- Graduates of IT-020-3 may progress to:
